Complaint Department v At&T: The Call Authentication Controversy

In the digital era, communication has become faster and more accessible than ever. With the click of a button or the tap of a finger, we can be connected with anyone around the world, at any time. But with this convenience comes a rise in fraudulent activities, particularly in unsolicited phone calls or ‘spam’ calls. These calls have become a nuisance for many, and formidable efforts are being made to combat them. AT&T’s new call authentication policy has brought to light a controversial issue that is worth exploring.

AT&T, one of the largest telecommunications companies in the United States, announced in July 2019 that it would begin implementing call authentication technology to screen out fraudulent callers. This technology, known as SHAKEN/STIR (Secure Handling of Asserted information using toKENs/Secure Telephony Identity Revisited), verifies the authenticity of a call’s origin and flags fraudulent calls. The policy was set to go into effect later that year, but was postponed until early 2020 due to logistical issues.

AT&T’s call authentication policy has faced criticisms from various parties, particularly from the Robocall Mitigation Group, a coalition of over 30 organizations consisting of phone companies, technology providers, and consumer advocate groups. The group has expressed concerns that AT&T’s call authentication policy could potentially disrupt the effectiveness of other call-blocking systems that are currently in place, such as those provided by third-party apps. Furthermore, they argue that the call authentication policy gives preferential treatment to AT&T’s own customers, potentially leaving non-AT&T customers vulnerable to fraudulent calls.

On the other hand, supporters of AT&T’s call authentication policy argue that it is a necessary step in fighting against fraudulent calls. According to the Federal Trade Commission (FTC), there were over 5.7 million fraud reports in 2018, with phone calls being the most common method of communication used by scammers. The FTC also reports that Americans lost nearly $488 million to phone scams in 2018, with a median loss of $1,000 per person. AT&T’s call authentication policy aims to combat these scams by flagging calls that have been verified to be fraudulent.

The controversy surrounding AT&T’s call authentication policy highlights the complex nature of cybersecurity issues in the digital age, and raises important questions about how we should approach this issue.


1. What is SHAKEN/STIR?
SHAKEN/STIR is a call authentication technology that verifies the authenticity of a call’s origin and flags fraudulent calls.

2. How does AT&T’s call authentication policy work?
AT&T’s call authentication policy uses SHAKEN/STIR technology to verify the authenticity of a call’s origin. Calls that are verified to be fraudulent are flagged and prevented from reaching their intended recipient.

In summary, AT&T’s call authentication policy is a necessary step in combating fraudulent calls, but the controversy surrounding it highlights the complexities of cybersecurity issues in the digital age. As technology continues to evolve, it is important for us to find ways to safeguard our information and protect ourselves from scams and other cyber threats.

Now, let’s shift our focus towards an entirely different issue – inadequate PhD supervision.

PhD Supervision: What to do when things go wrong

Getting a PhD is a daunting task, requiring years of research, analysis, and writing. But having a supportive and experienced supervisor can make all the difference in the world. However, what happens when this isn’t the case? What happens when a PhD student feels that their supervisor is not providing them with the guidance and support they need? This is a reality for many students, and it can be a difficult issue to navigate. Here are some tips on how to deal with inadequate PhD supervision.

1. Communicate with your supervisor
The first step in dealing with inadequate supervision is to communicate with your supervisor. It is important to let them know how you are feeling, and the concerns you have. It is possible that your supervisor is unaware of the difficulties you are facing, or that they have a different approach to supervision than you are used to.

When communicating with your supervisor, it is important to be clear and specific about your concerns. Avoid being confrontational or accusatory. Instead, focus on the issues at hand and how they are affecting your progress.

2. Seek out additional support
If communication with your supervisor does not yield any results, it may be necessary to seek out additional support. This can come in various forms, such as seeking help from other faculty members, attending workshops or seminars, or even reaching out to external organizations that offer support to graduate students.

It is important to remember that seeking additional support does not necessarily mean that your supervisor is a bad supervisor. It simply means that you need more support than they are able to provide at this time.

In summary, inadequate PhD supervision can be a difficult issue to navigate, but there are steps that can be taken to address it. By communicating with your supervisor and seeking out additional support, you can overcome the challenges you are facing and complete your degree with confidence.


For more insights on how to deal with inadequate PhD supervision, check out this video from PhD Vloggers. The video provides an insightful and honest perspective on dealing with the challenges of graduate school, and offers practical advice on how to navigate through them.

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In conclusion, the two topics discussed in this article – AT&T’s call authentication policy and inadequate PhD supervision – highlight the challenges that we face in the digital age, both in terms of cybersecurity and graduate education. By being aware of these challenges and taking proactive steps to address them, we can protect ourselves and achieve our goals with confidence.

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How to deal with inadequate PhD supervision | Times Higher Education (THE)

AT&T to begin call authentication to screen out fraudulent callers

AT&T Internet: Quick Internet Service for Your Household’s Digital Requirements.

In today’s fast-paced era, consistent and speedy connectivity is important for a majority of Americans. Regardless of work, media consumption, online shopping, or maintaining communication with family, possessing a high-speed internet connection at home is critical. AT&T Broadband is one of top ISPs in the United States, offering a wide range of web plans and options to satisfy the requirements of diverse households. In this piece, we will investigate the crucial features, pros, and things to consider of AT&T Internet, as well as the procedure of subscribing to their plans.

AT&T Internet Features: Key Facets of AT&T Internet.

AT&T Internet offers a range of options that make it a popular option among customers. Among the key facets is its rapid web connectivity, with packages offering speeds of up to 940 Mbps in chosen areas, enabling seamless content streaming, gaming, and other high-data-usage activities. AT&T Broadband also provides limitless data usage, permitting you to browse, view, and download without worrying about hitting data caps or incurring additional costs.

One more notable attribute of AT&T Internet is its trustworthiness. AT&T possesses a vast and strong network structure that spans throughout the America, ensuring a steady and constant internet connection for its subscribers. Furthermore, AT&T offers high-tech Wi-Fi features, such as the AT&T Smart Home Manager, which allows you to control your Wi-Fi network, monitor connected devices, and improve your Wi-Fi performance for enhanced coverage and speeds.

AT&T Internet also offers extra perks through combo choices. Users can bundle their internet service with AT&T’s other services, such as TV and home phone, to lower on monthly bills and benefit from the ease of having multiple services from one company. AT&T also offers features, including internet security suite and device protection, to help secure your online online undertakings and safeguard your devices from online dangers.

Perks of AT&T Internet

Opting for AT&T Internet as your ISP provides several perks. One of the main benefits is its swift internet access, which enables smooth streaming, quick file downloads, and smooth gaming experience. With AT&T’s fiber network, you can have a trustworthy and fast internet connection that accommodates multiple devices concurrently, making it ideal for households with many users and devices.

AT&T Internet features adaptable plans and pricing options, allowing you to pick the plan that best fits your needs and budget. Whether you’re a casual internet user or a heavy online gamer, AT&T has plans with different speeds to serve diverse usage patterns. The availability of bundle options also provides ease and savings for customers who wish to combine their internet service with other AT&T services.

AT&T’s commitment to customer care is another benefit of opting for their internet service. AT&T has a dedicated customer service team that is available 24/7 to assist with any technical issues or inquiries. They also supply online resources, such as helpful guides for resolving issues and self-help tools, to aid customers fix common internet-related concerns.

Things to Consider Regarding AT&T Internet

Even though AT&T Internet offers many advantages, there are also some factors to keep in mind. An important consideration to take into account is the accessibility of AT&T Internet in your location. AT&T’s fiber-optic network is not available everywhere, and their internet service may be limited to specific areas. Before subscribing to AT&T Internet, it’s crucial to check the availability in your exact location to guarantee that you can receive their service.

Another consideration is the potential for rate increases. Like numerous other ISPs, AT&T Internet may offer promotional pricing for a particular period, and the monthly rate may increase after the promotional period ends. It’s important to review the terms and conditions of the service and grasp any potential price changes that might happen during the course of your subscription.

Additionally, it’s vital to think about the contract terms with AT&T Internet. Some plans may require a contract commitment for a specific period, and early termination fees could be incurred if you choose to cancel before the contract expires. Make sure to examine the contract terms and comprehend any potential fees or penalties before committing to a plan.

Another factor is the equipment required for AT&T Internet service. AT&T provides a modem and/or a gateway for their internet service, which might entail a monthly rental fee. Alternatively, you might opt to purchase your own compatible modem or gateway. It’s crucial to understand the equipment requirements and associated costs to make an informed decision.

Signing up for AT&T Internet

Signing up for AT&T Internet is a simple procedure. You can begin by verifying the serviceability of AT&T Internet in your area on their website or by contacting their customer service. Once you have confirmed the availability, you can explore through their options and rate choices to select the one that most suits your requirements and budget.

Throughout the subscription process, you may need to provide personalized and billing details, like your name, location, and payment method. You may also be required to select any additional features or add-ons, such as bundling with TV or home phone, or adding security features. Make sure to review the conditions and terms of the subscription, including any possible contract obligations or price changes, prior to finalizing your subscription.

After subscribing to AT&T Internet, you will get information on the setup process. AT&T will arrange a installer to set up and set up the necessary equipment at your residence. The technician will ensure that your internet connection is active, and may also offer help in setting up your Wi-Fi network and connecting your devices.


AT&T’s Internet service delivers trustworthy, swift connectivity including a variety of capabilities and benefits for households all over the United States. Using its optic network, unlimited data usage, and advanced Wi-Fi tech, AT&T Internet provides a smooth online experience for streamed content, gaming, and different bandwidth-intensive online activities.

The versatility of packages and bundling offers, combined with their commitment to customer service, renders AT&T Internet a favored selection among consumers.

However, it’s crucial to consider factors such as serviceability, possible rate changes, agreement terms, and equipment requirements when subscribing to AT&T Internet. By grasping the terms and terms of the service, you can take an educated judgment and benefit from the benefits of trustworthy and rapid connectivity with AT&T Internet.

In conclusion, AT&T Internet offers a robust and dependable internet service that caters to the online requirements of American households. Featuring its fast internet access, advanced features, and flexible plans, AT&T Internet is a top selection for several consumers. If you’re seeking a dependable ISP, AT&T Internet may be worth considering for your house.