CONSUMER CELLULAR CHANGE NETWORKS

Consumer Cellular Review 2021

Consumer Cellular is a wireless carrier in the United States that focuses on providing affordable service plans for seniors, people with hearing or vision impairments, and those who don’t require high-speed internet or unlimited data. The company was founded in 1995 and is headquartered in Portland, Oregon, with over 4 million customers across the country.

As a reviewer for Reviews.org, I had the opportunity to test out Consumer Cellular for their coverage, pricing, and customer service. Here’s what I found.

Coverage

Consumer Cellular uses two networks for its service, AT&T and T-Mobile. The network you use depends on your location, phone compatibility, and plan type. I tested out both networks while traveling from Michigan to Florida, and found that AT&T had more consistent coverage overall.

In Michigan, my Consumer Cellular phone got great reception on both networks, even in rural areas. However, as I traveled south, I noticed that my connection would drop more frequently on T-Mobile’s network. This became particularly frustrating while in Florida, where I had trouble connecting to data networks in urban areas like Miami and Orlando.

Overall, Consumer Cellular had good coverage on both networks, but AT&T was more reliable for me personally. If you live in an area where AT&T has good coverage, I would recommend choosing that network.

Pricing

One of the main reasons people choose Consumer Cellular is for its affordable pricing. The company offers no-contract plans that start at just $20 per month for talk and text, with data plans starting at $25 per month.

I tested out the 5GB plan, which costs $40 per month. This plan includes unlimited talk and text, as well as 5GB of data. There are no overage charges, but once you reach your data allotment, your speed will be slowed to 128 kbps.

For comparison, AT&T’s 5GB plan costs $50 per month, while T-Mobile’s costs $40 per month. However, both of those plans include unlimited high-speed data (although video streaming may be limited).

Overall, Consumer Cellular’s pricing is very competitive, especially for those who don’t need high-speed internet or unlimited data.

Customer Service

One of the things that sets Consumer Cellular apart is its focus on customer service. The company offers a 100% satisfaction guarantee, so if you’re not happy with the service within 45 days, you can cancel and get a full refund.

I tested out the customer service by calling the support line with a few questions about my account. I was pleasantly surprised to have my call answered within a few minutes by a friendly and knowledgeable representative. They were able to answer my questions quickly and didn’t try to upsell me on any unnecessary services.

Overall, I was impressed with Consumer Cellular’s customer service. They offer a variety of resources for customers, including an online forum and FAQs, and their representatives are easy to reach and helpful.

FAQ

Q: Can I bring my own phone to Consumer Cellular?

A: Yes, Consumer Cellular allows you to bring your own phone as long as it is compatible with their networks. You can check compatibility on their website.

Q: Does Consumer Cellular offer international roaming?

A: Yes, Consumer Cellular offers international roaming for voice and text on both networks. Data roaming is only available on the AT&T network. However, international roaming rates are quite expensive, so be sure to check pricing before using your phone abroad.

Video

If you’re looking for a more in-depth review of Consumer Cellular, check out this video by Reviews.org:

Conclusion

Overall, I found Consumer Cellular to be a great option for those looking for affordable phone service without all the bells and whistles. While coverage can be spotty in some areas, the pricing and customer service make up for it. If you’re a light data user or don’t need unlimited high-speed internet, Consumer Cellular is definitely worth checking out.