Consumer Cellular is a mobile virtual network operator that provides affordable phone plans and devices for senior citizens. With a focus on simplicity and exceptional customer service, Consumer Cellular has become a popular choice for those who want a mobile phone without all the technical complexities. Below, we’ll take a closer look at this unique mobile phone carrier, including their history, plans, and customer service.
The History of Consumer Cellular
Consumer Cellular was founded in 1995 by John Marick and Greg Pryor. The company was originally called Sprocket Wireless, and it was based in Tigard, Oregon. At the time, Sprocket Wireless was a small business that provided wireless service for local communities.
However, it wasn’t until 2008 that the company made a dramatic change. That year, Consumer Cellular decided to focus exclusively on the senior market. They wanted to create a mobile phone company that was specifically tailored to the needs of seniors. They believed that older Americans were underserved by traditional carriers, and they wanted to create a company that could provide them with affordable, easy-to-use phones and plans.
Today, Consumer Cellular is one of the most popular mobile phone carriers for seniors. The company has won several awards for its customer service, and it continues to grow each year.
Consumer Cellular Plans
Consumer Cellular has several different phone plans available, all of which are designed to be affordable and easy to use. They offer both individual and family plans, and they don’t require contracts or long-term commitments.
One of the unique things about Consumer Cellular is that they allow customers to change their plan at any time. This is great for those who aren’t sure how much data or minutes they will need each month. With Consumer Cellular, you can start with a small plan and then adjust as needed.
Currently, Consumer Cellular has four different phone plans:
Talk Only Plan: $15 per month for 250 minutes
Talk and Connect Plan: $20 per month for 250 minutes and 250MB of data
Talk, Connect, and More Plan: $25 per month for 250 minutes, 1GB of data, and unlimited text messages
Unlimited Plan: $40 per month for unlimited minutes, text messages, and data (data is throttled after 20GB)
Customer Service
Consumer Cellular is known for its exceptional customer service. The company has won several awards for its customer support, including the J.D. Power Award for Highest Customer Service Performance among Non-Contract Wireless Providers. This award is given to the carrier that provides the best customer service to its customers.
One of the unique things about Consumer Cellular is that they offer U.S.-based customer support. This means that you’ll be speaking with someone who understands your needs and can provide you with personalized assistance. Additionally, the company offers a 100% satisfaction guarantee. If you aren’t satisfied with your service, you can cancel within 45 days and receive a full refund.
FAQ
1. What phones are compatible with Consumer Cellular?
Consumer Cellular offers a wide variety of phones, including both basic flip phones and smartphones. Some of the popular smartphone brands they offer include Apple, Samsung, and LG. Additionally, if you already have a phone that is compatible with AT&T, there’s a good chance that it will work with Consumer Cellular since the company uses AT&T’s network. To check if your phone is compatible, you can visit the Consumer Cellular website or call their customer support.
2. Does Consumer Cellular charge activation fees?
Yes, Consumer Cellular charges a one-time activation fee of $25. This fee helps cover the cost of setting up your account, activating your phone, and transferring your existing phone number (if applicable). Additionally, if you purchase a new phone from Consumer Cellular, there may be a one-time activation fee for that phone as well.
Video Review
Overall, Consumer Cellular is a great option for seniors who want an affordable, easy-to-use mobile phone plan. With no long-term contracts and U.S.-based customer support, Consumer Cellular provides a level of flexibility and personalized attention that few other carriers offer. And with a variety of different phone plans available, there’s sure to be an option that meets your specific needs.
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