Consumer Cellular Review: Affordable, Reliable, and Hugely Popular among Seniors

Consumer Cellular is a wireless carrier that has been providing affordable and reliable mobile service for over 20 years. The company aims to offer a hassle-free and budget-friendly option for seniors, providing plans that cover talk, text, and data without the need for a contract.

Consumer Cellular has been ranked as the #1 wireless carrier for customer satisfaction among non-contract brands by J.D. Power, and it caters to a specific segment of the market – seniors who are looking for a reliable and affordable wireless service. With more than 3 million customers, it is safe to say that Consumer Cellular has become one of the most popular choices among seniors in the U.S.

The Advantages of Choosing Consumer Cellular

Choosing a wireless carrier can be daunting, especially for seniors who may not be as tech-savvy as younger demographics. However, Consumer Cellular tries to make the process as easy as possible by offering a range of advantages:

Affordable Plans

Consumer Cellular offers a range of plans that cater to different needs and budgets. The cheapest plan costs just $15 a month and includes 250 minutes, 250 texts, and no data. The most expensive plan costs $60 a month and includes unlimited talk, text, and data. The company also offers AARP members a 5% discount on monthly plans and a 30% discount on accessories.

No Contracts

One of the best features of Consumer Cellular is that there are no contracts involved. Seniors won’t have to worry about being locked into a long-term agreement. Customers can switch to another carrier at any time without worrying about cancellation fees or penalties. This flexibility is essential for seniors who may need to change plans or carriers to accommodate their changing needs.

O2 Network Coverage

Consumer Cellular operates on the O2 network, which provides reliable coverage nationwide. This means that customers will have access to fast and reliable 4G LTE data speeds, making it easier to stay connected with their family and friends on the go. Plus, the company offers free SIM cards to make the switch as seamless as possible.

Customer Service

Customer service is one of the top priorities for Consumer Cellular. The company offers U.S.-based customer support seven days a week, ensuring that customers can get help whenever they need it. The company also offers a comprehensive online support center, which provides answers to frequently asked questions, tutorials, and step-by-step instructions.

No Hidden Fees

Another great feature of Consumer Cellular is that there are no hidden fees involved. Customers will only pay for the service they use, and they won’t be charged any additional fees for using too much data or going over their minutes. This straightforward pricing model is especially helpful for seniors who may want to keep their expenses as low as possible.

Consumer Cellular vs. TracFone – Which Carrier is Better?

While Consumer Cellular is a popular choice among seniors, TracFone is another wireless carrier that caters to budget-conscious consumers. However, there are some significant differences between the two that seniors should be aware of before making a decision:

Network Coverage

Consumer Cellular operates on the O2 network, which provides a reliable nationwide coverage. TracFone operates on four different networks – AT&T, T-Mobile, Sprint, and Verizon – depending on the specific plan. This means that the coverage can vary depending on the location, making it important for seniors to check the coverage map before signing up.

Plans and Pricing

Both Consumer Cellular and TracFone offer affordable plans that cater to different budgets and needs. However, Consumer Cellular offers a wider range of plans, including a $15 plan that is not available with TracFone. Additionally, Consumer Cellular offers a 5% discount for AARP members, while TracFone offers a range of special offers and promotions throughout the year.

Customer Support

Consumer Cellular is known for having exceptional customer support, with U.S.-based representatives available seven days a week. TracFone also offers customer support, but it can be difficult to reach a representative quickly. Both companies offer online support centers with tutorials and frequently asked questions.

Contract and Cancellation Fees

Consumer Cellular does not require a contract for its plans, and there are no cancellation fees. TracFone also doesn’t require contracts for its plans, but some plans require a specific amount of prepaid service before the account can be canceled. This means that seniors will need to read the fine print carefully before choosing a plan with TracFone.

FAQs about Consumer Cellular

What kind of phones can I use with Consumer Cellular?

Consumer Cellular offers a range of phones that are specially designed for seniors, including the GrandPad tablet, which is easy to use and features a large display and simple navigation. However, the company also supports a range of other phones, including models from Apple, Samsung, and LG. Customers can bring their own devices as long as they are compatible with the O2 network.

What happens if I go over my data limit with Consumer Cellular?

Consumer Cellular does not charge overage fees if you go over your data limit. Instead, the company will throttle your data speeds to 2G until the next billing cycle. This means that you will still be able to access the internet, but at a slower speed. If you find yourself going over your data limit frequently, you may want to consider upgrading to a higher data plan.

Consumer Cellular 101: Making and Receiving Calls

One of the most important features of any wireless service is its ability to make and receive calls. Consumer Cellular offers hassle-free calling with crystal-clear quality, even when you’re on the go. Here are some tips for making and receiving calls with Consumer Cellular:

Making Calls

To make a call with Consumer Cellular, simply dial the number on your phone and press the “call” button. If you’re calling someone in your contacts, simply select their name and tap the call button. If you need to make an international call, you can add international calling to your plan for an additional fee.

Receiving Calls

When someone calls you on your Consumer Cellular phone, you’ll hear your ringtone and see the caller’s name or number. To answer the call, simply swipe the green answer button. If you’re not able to answer the call, you can send the caller to voicemail by pressing the red decline button.

Using Voicemail

If you’re unable to answer a call, the caller will be directed to your voicemail. To listen to your voicemail, simply dial “1” from your phone and follow the prompts. You can also access your voicemail from another phone by dialing your own phone number and pressing the * key when your voicemail greeting starts.


Consumer Cellular is a wireless carrier that has been providing affordable and reliable mobile service for over 20 years. The company offers a range of advantages, including affordable plans, no contracts, reliable network coverage, exceptional customer service, and straightforward pricing. While there are other budget-friendly wireless carriers available, Consumer Cellular has become the preferred choice for seniors due to its specific focus on their needs and lifestyle.

Additionally, Consumer Cellular offers a comprehensive range of phones and devices that cater to seniors, including the GrandPad tablet, which is specifically designed for seniors who may struggle with technology.

If you’re a senior who is looking for a reliable and budget-friendly wireless service, Consumer Cellular is definitely worth considering. With its range of plans, exceptional customer service, and nationwide network coverage, it is an excellent choice for seniors who want to stay connected without breaking the bank.