Starting with people’s needs, the importance of communication is one of the most essential aspects of life, and in today’s world, smartphones and cellular networks have made communication more convenient and accessible. There are several telecommunication companies, which are offering different packages according to customer’s needs and budget.
Consumer Cellular is one of the popular service providers in the United States for senior citizens who are looking for affordable and customizable cell phone plans with great coverage and exceptional customer service. In this article, we will review the Consumer cellular services and see how they are different from other providers, along with some FAQs.
About Consumer Cellular
Consumer Cellular was founded in 1995 by Greg Pryor and John Marick in Tigard, Oregon, and since then, it has made a reputation as a leading wireless service provider among senior citizens. The company has more than 4 million customers in the United States, and the headquarters of Consumer Cellular is still located in Tigard, Oregon.
Consumer Cellular offers affordable and customizable cell phone plans with no long-term contracts and low-cost alternatives for unlimited talk, text and data. Consumer Cellular runs on two different networks – AT&T and T-Mobile. Customers have the option to select the network; they can either go with AT&T Network or T-Mobile network, which are both some of the strongest networks in the United States, along with flexible and affordable plans.
Plans offered by Consumer Cellular
Consumer Cellular has seven different plans for customers to select from. These plans cover the usage of minutes, data, and text messages that vary according to their preferences. The company caters to seniors’ needs by providing customizable plans that can be tailored to their specific needs.
For light users, Consumer Cellular offers the “Talk” plan for as low as $15 per month, which includes unlimited talk and 250MB data, suitable for those who use cell phones for just calling and administrative work.
For moderate users, the company offers the “Connect” plan for as low as $25 per month, which includes unlimited talk and text with 3GB of data.
For frequent users, the company offers the “Connect Plus” plan for $40 per month, which includes unlimited talk and text and 10GB of data. It’s suitable for people who need 10GB for streaming videos and music.
Consumer Cellular also offers an AARP discount, which is a bonus for seniors, providing them a 5% discount on selected cellular plans.
Customer Service Quality
Consumer Cellular prides itself on its customer service. According to JD Power’s 2020 US Wireless Customer Care Study, Consumer Cellular ranks highest among non-contract value MVNO providers with a 6th consecutive top ranking. The company provides 24/7 customer service with real-time assistance and premium held features across their different service channels such as via phone, live chat, or email.
Consumer Cellular also provides detailed tutorials and informative resources on its website to assist seniors in choosing and utilizing their cell phones.
Frequently Asked Questions About Consumer Cellular
Q1. Is it expensive to switch to Consumer Cellular from my current provider?
A1. The good news is that Consumer Cellular offers low-cost alternatives with no hidden fees for shifting from one provider to another. They don’t charge for activation, switching, or termination fees, which makes it convenient for seniors to switch to a plan that suits their needs.
Q2. What is the difference between Consumer Cellular and other providers?
A2. Consumer Cellular is one of the few service providers, which caters specifically to seniors and offers customizable plans that can cater to their specific needs, with affordable and flexible options. Consumer Cellular uses AT&T and T-Mobile’s network, which is among the strongest coverage networks in the United States, providing exceptional coverage and connectivity.
Consumer Cellular also provides world-class customer assistance and a highly-rated customer experience, making it an ideal choice for seniors.
Video Overview of Consumer Cellular
For seniors who are looking to switch to Consumer Cellular, here is a brief overview video of the company’s features, services, and plans:
[Insert YouTube video link here]
Consumer Cellular is a user-friendly and affordable cellular plan provider that caters specifically to the senior citizen’s needs with its customizable plans, which provide excellent coverage, connectivity, and customer service.
With no hidden costs or long-term contracts, Consumer Cellular is an excellent choice for those who are looking for an affordable cell phone plan with unlimited talk, text, and data, without compromising on quality. The company provides seniors a top-rated customer experience, making it an ideal choice for those who need personalized and frequent assistance.
If you are a senior struggling to find an affordable and customizable cell phone plan, Consumer Cellular is an excellent choice, which offers the best services with quality customer care.